Question 1

Add a client and their dogs

Accepted Answer

Tap + on the Clients tab, fill in their details, and add each of their dogs. Always pick the address from the suggestions.

Question 2

Two dogs, different services

Accepted Answer

Every service is attached to one dog, so one can have a full groom and the other just a nail trim.

Question 3

Turn texts off for one client

Accepted Answer

Open the client and use the SMS Preferences card to switch off confirmations or reminders for just them.

Question 4

Texts that go out on their own

Accepted Answer

Every booking sends a heads-up, then a confirm-by-tap ask, then a reminder the day before. Edit the wording under SMS, then Templates.

Question 5

How many texts you get

Accepted Answer

Your plan includes a batch of texts each month, and running out never stops you sending — the extras are just counted.

Question 6

A text didn't arrive

Accepted Answer

Start with your sending number — until it's verified nothing goes out at all, and you aren't charged for the attempt.

Question 7

Set up card payments

Accepted Answer

Connect your own Stripe account in Settings → Card payments. Money goes straight to your bank; the card fee is Stripe's, not ours.

Question 8

GST on your invoices, and your BAS

Accepted Answer

Turn GST on in Business details → Tax Settings and add your ABN. Your BAS figures are under Reports & BAS.

Question 9

Put your logo and wording on invoices

Accepted Answer

Upload a logo in Business details → Branding; set your footer and payment terms under Invoicing. Colour is set on the web portal.

Question 10

Send an invoice and what the client sees

Accepted Answer

Send the client a link to their invoice. They can pay by card, PayID or bank transfer, and it works for 60 days.

Question 11

Take the money before the groom

Accepted Answer

Tap Take payment on a booking that hasn't happened yet. It gets paid without being finished — it still sits on your day.

Question 12

Refund a payment, or void an invoice

Accepted Answer

Refund card payments from the invoice's More menu. Stripe keeps its fee, so a refund costs you more than it sends back.

Question 13

Take payment and finish a job

Accepted Answer

Open the booking, tap Checkout, add anything extra, then tap Take to record how they paid.

Question 14

Take a card on your iPhone

Accepted Answer

Tap to Pay on iPhone takes a contactless card against the top of your phone — no reader, no extra hardware.

Question 15

Change or cancel a booking

Accepted Answer

Open the booking to edit anything, drag it to a new time on the grid, or cancel it.

Question 16

Why does a booking say "Moved separately"?

Accepted Answer

You moved that one visit on its own, so later changes to the run leave its day and time alone.

Question 17

Book a client in

Accepted Answer

Tap the + on Schedule, pick a client, choose services for each pet, and set the time.

Question 18

Set up a booking that repeats

Accepted Answer

Switch Recurrence to On when you save a booking, and Clippers Base builds out the whole run for you.

Question 19

Parking a client on the waitlist

Accepted Answer

Add someone who'd take an earlier slot to the waitlist, then offer them one by text the moment it opens up.

Question 20

Your business details

Accepted Answer

Name, address, ABN, logo and the ways clients pay you — everything here shows up on the invoices you send.

Question 21

Blade and trailer reminders

Accepted Answer

Set how often each thing needs doing, tap Mark serviced when you do it, and the three most-due show on your Today screen.

Question 22

Getting set up

Accepted Answer

The Today screen carries a Get set up card with five steps. Work through them and you're ready to take your first booking.

Question 23

Connecting Google Calendar

Accepted Answer

Two switches — one brings your own events into the schedule, the other pushes your bookings out to a separate "Clippers Base" calendar.

Question 24

Alerts and making the text bigger

Accepted Answer

Both live in the profile menu — a master switch plus four categories for alerts, and three sizes for text.

Question 25

Your services, items and discounts

Accepted Answer

Services are what you charge for, with a price and how long they take. Items and discounts are the extras you add at checkout.

Question 26

Your working hours and public holidays

Accepted Answer

Two switches at the top of Business hours decide whether the app stops you booking outside your hours and whether repeat bookings skip holidays.

Question 27

Adding someone to your team

Accepted Answer

Generate an invite code, send it to them, and they join as a member — able to run the day, but not to see the money.

Question 28

You can't sign in

Accepted Answer

Sign in with the email you signed up with and your password. Forgotten it? Use the reset link on the sign-in screen.

Question 29

Getting help from a human

Accepted Answer

Open Support from the menu and tell us what happened. We reply in the app, usually within one business day.

Question 30

Working with no signal

Accepted Answer

The app keeps your whole business on the phone, so a dead zone doesn't stop you. Anything that needs the internet waits and goes when you're back.

Question 31

Getting a copy of your data

Accepted Answer

Email us and we'll send you the lot. Deleting your account does not produce a copy — ask before you delete, not after.

Question 32

What your plan includes

Accepted Answer

Two plans, both billed monthly. Changing plan, updating your card and cancelling all happen on the web portal.

Question 33

What happens at the end of the day

Accepted Answer

Once your bookings are past, Clippers Base asks you to confirm what actually happened and whether you got paid.

Question 34

What the Today screen shows you

Accepted Answer

It's the one screen for your whole day — who's next, what to do about them, and what still needs you.

Question 35

Talk a note in instead of typing it

Accepted Answer

Record a voice note while you're grooming and Clippers Base pulls out anything you need to act on.

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