Question 1

The Client story

Accepted Answer

A short read of how a client books, from the sparkle button beside their name once they've had three visits. Open a client on your phone. Once there's a story to read, a sparkle button appears beside their name. Tap it for a short read of how they book. There's no button until they've had three finished visits. What's in it Cancellation risk — shown only when it's Elevated or High, with the reason. Patterns — short lines about how they book. Watch out — things worth knowing before the next visit. Re-book — a line on getting them booked again. It's written from their recent bookings, notes and voice notes, and it updates as their history changes. Only you see it. It never goes into a text or an invoice to your client. On a computer A Client story button shows in the client's panel when the app has already written one.

Question 2

Add a client and their dogs

Accepted Answer

Tap + on the Clients tab, fill in their details, and add each of their dogs. Always pick the address from the suggestions. Tap the + button on the Clients tab. To save you need a name, a phone number and at least one dog. 1. Open Clients and tap +. "Import from contacts" pulls their details off your phone. 2. Type the address and pick it from the suggestions that appear. 3. Add a pet: name, breed, temperament, Behaviour notes, and Health & allergies. 4. Save. Tap Edit later to change anything or add another dog. Type an address without picking a suggestion and it gets no map pin, so that client drops out of drive times and travel warnings. Their screen says "Address isn't pinned" until you edit and re-pick it. Change an address later and the client's upcoming bookings move to it too. The notes worth writing Behaviour notes and Health & allergies show under that dog on the client, and can feed the heads-up you get before the job. What you've done for them before Open a client and tap Bookings for their Upcoming and Past lists. Details shows their last visit, how many they've had and their next one, plus a chip when something needs you — "Owes $80", "3/6 cancelled" or "Overdue". On a computer Click New client. There's no Import from contacts.

Question 3

Two dogs, different services

Accepted Answer

Every service is attached to one dog, so one can have a full groom and the other just a nail trim. Every service you add is attached to one dog, so a booking with two dogs can have a full groom for Bella and a nail trim for Max. That's why the app asks which dog each time you add a service — in the booking, and again under "Add a service or item" at checkout. There's no shared service that covers the lot. It also means the invoice reads the way the client expects. Each line names the dog it was for: "Full groom (Bella)", "Nail trim (Max)". A dog that isn't on file Sometimes there's an extra dog on the day — a sister's, a neighbour's, someone staying over. In the booking, pick "+ Another dog" from the pet list and type its name. At checkout, pick "Another dog" and the invoice line reads "Full groom (Another dog)". "Another dog" is deliberately not a saved pet. It keeps a one-off visitor from being filed under the wrong owner, while still getting its own line and its own price on the invoice. If that dog turns into a regular, add it properly to whoever actually owns it.

Question 4

Turn texts off for one client

Accepted Answer

Open the client and use the SMS Preferences card to switch off confirmations or reminders for just them. Open the client, scroll to the SMS Preferences card, and switch off whichever of the two you don't want them getting. It only affects that client. On a computer, it's the Text messages section on the Details tab of their panel. Send confirmation requests — the booking text with the tap-to-confirm link. Send appointment reminders — the day-before heads-up. If a toggle won't move, that text is switched off for every client, or SMS is paused. The note under it says which and takes you to your SMS settings. When a client texts STOP Your texts go out from your own mobile, so a STOP reply lands on your phone. Clippers Base never sees it, and nothing switches off. If a client asks you to stop, turn their two switches off here. Who is opted out A client is opted out only when they tap the opt-out link in an intake form or waitlist offer text. After that, Clippers Base sends them nothing until you reactivate them. You can see who has opted out under SMS, then Opt-outs. SMS → Opt-outs Only tap Reactivate if the client has actually asked you to start texting them again.

Question 5

Texts that go out on their own

Accepted Answer

Bookings send a heads-up, a confirm-by-tap ask, then a day-before reminder. Edit the wording under SMS, then Templates. 1. Two or more days out — "Booking Accepted (FYI)" goes straight away. No link. 2. Two days before the visit — the "Confirmation Request" goes out, with a tap-to-confirm link. 3. The day before — the "Reminder (day before)" goes out at the time you pick. Book something closer, even later today, and the Confirmation Request goes out immediately instead. If it went out close to the visit, the day-before reminder is skipped. If they haven't confirmed, the day-before text asks again. Cancel a booking and the app shows the cancellation text to send or skip. Move one to another day and, if the client needs to know, it offers a confirm text. Same day, their confirmation stands, unless you move it over an hour (your setting) from what they were last told; then it offers a heads-up. A repeat booking sends one summary. The ones you send yourself On your phone, open the booking and tap Send message, then choose On the way, Running late or Custom message. Changing the wording SMS → Templates Tap a template to open it: an Enable Template switch, the message body, chips that drop in names, dates and times, a live preview, and a character and segment count. On the Confirmation Request you can change how many days ahead it goes. The reminder is always the day before.

Question 6

How many texts you get

Accepted Answer

Your plan includes a batch of texts each month, and running out never stops you sending — the extras are just counted. Open SMS and tap See usage. Base is what's left of this month's included texts, and the date underneath is when they renew. Bonus is anything you've bought on top, and bonus credits never expire. SMS → See usage What your plan includes 500 texts a month. Out of them? Your texts still go out. The extras are counted at 8c each and show on your usage screen. Buying more If you're the business owner, look for Buy 200 SMS — $12 on the usage screen. It's a one-off, and those credits land in your Bonus balance. Team members don't see it. Why one text can cost two credits Credits are counted in segments, and a segment is 160 characters, or 70 once a text has an emoji or other special character. A long template uses two or three per send, so the counter at the bottom of the template editor is worth a glance before you save. You are never blocked from texting a client. Even on a zero balance, the message goes.

Question 7

A text didn't arrive

Accepted Answer

Start with your sending number — until it's verified nothing goes out at all, and you aren't charged for the attempt. Start with the sending number. Texts go out from your own mobile, and until you've verified it nothing sends. You aren't charged for the attempt. 1. Open SMS. If the card says "Send from your own number", type your mobile in and tap Send verification. 2. We text you a link. Tap it. The card then reads Verified. 3. Check Outbound SMS is switched on. Off, and nothing sends to anyone. It stays locked until your number is verified. Only the owner can change these. On a computer, find them on the SMS Overview tab. Other reasons one client got nothing They opted out, by tapping the opt-out link in an intake form or waitlist offer text. Your list is under SMS, then Opt-outs, with Reactivate if they've asked to start again. They replied STOP. That reply goes to your own phone and blocks nothing, so check there. Their texts are switched off. Open the client and check the SMS Preferences card. Wrong or missing mobile. Open the client and check the number on file. Seeing what happened SMS → See usage → View all Every text that left us is listed with a badge — Delivered, Sent, Queued, Failed, Rejected or Expired. That tells you whether it reached them. A text stopped before it left us, like an opt-out or an unverified number, isn't listed.

Question 8

Set up card payments

Accepted Answer

Connect your own Stripe account in Settings → Ways to get paid. Money goes straight to your bank; the card fee is Stripe's, not ours. In Settings, tap Ways to get paid, then Set up card payments. You'll fill in Stripe's own form — it takes about five minutes and you'll need your ABN and bank details. Settings → Ways to get paid The account is yours, not ours. Money from a card goes from Stripe straight into your bank. Only the business owner can do this, and only in the phone app. Your team, and Settings on a computer, can only see where it's up to. After you finish Stripe's form Stripe checks your details, which can take a bit. The screen updates itself — you don't need to do anything. If Stripe wants something more, it lists exactly what. Once it says you're taking card payments, the invoices you send get a card button, and you can set up Tap to Pay on the same screen. What it costs The fee is Stripe's, not ours — about 1.7% + 30c on an Australian card, so roughly $2.34 on a $120 groom, taken out of your payout. Clippers Base adds nothing on top and never touches the money. Turning it off again Switch off "On invoices" and invoices go out with your PayID and bank details instead — and Tap to Pay is off too. Your Stripe account stays connected; switch it back on whenever.

Question 9

GST on your invoices, and your BAS

Accepted Answer

Turn GST on in Settings → GST and add your ABN. Your BAS figures are under Reports & BAS. Open Settings, tap GST, and turn on Registered for GST. It won't turn on without an ABN — a tax invoice isn't valid without one — so it asks, and shows the ABN row. Settings → GST On a computer, it's the Business details tab in Settings. Only turn this on if you're registered with the ATO, or your invoices will show GST you never collected. What changes Your prices stay as you set them — the GST comes out of the price, not on top. A $110 groom is $100 plus $10 of GST on the invoice, and the document is headed TAX INVOICE with your ABN on it. Not registered? Nothing is calculated and the heading is just INVOICE. Invoices you'd already issued keep their totals. Your BAS figures Open the menu, tap Reports & BAS, then BAS. Pick a quarter and you get the two numbers you copy into myGov: G1, your total sales, and 1A, the GST in them. Switch between Cash and Accrual (counted when paid, or when invoiced), and tap Share BAS summary for a PDF. Only the business owner sees it. On a computer, use the BAS tab on Reports. 1B and your net GST come from your own expense records — this is your sales side only, and a record-keeping aid, not tax advice.

Question 10

Put your logo and wording on invoices

Accepted Answer

Upload a logo in Business details → Branding; set your footer, payment terms and due date under Invoicing. Your logo goes on in Settings → Business details, under Branding — tap the Business Logo box and pick an image off your phone. It saves the moment it's uploaded. Settings → Business details → Branding A copy is kept on your phone, so an invoice PDF looks the same in a dead zone as it does at home. A PNG with a see-through background sits best on the invoice header. Your own wording Footer Text and Payment Terms live in Settings, under Invoicing. The footer is the line at the bottom — a thank-you, or your bank details. Payment terms is the note about when you expect to be paid. The same screen sets Invoice due, your invoice prefix and the next number. Settings → Invoicing Only the business owner can change these. On a computer, they're on the Business details and Invoicing tabs in Settings. The rest is fixed There's no colour or layout setting, on purpose — every invoice you send looks like it came from the same business.

Question 11

Send an invoice and what the client sees

Accepted Answer

Send the client a link to their invoice. They can pay by card, PayID or bank transfer, and it works for 60 days. Tap Send invoice at checkout, or Send to client on the invoice. The client gets a link to a page with your logo and business name. What's on their page The amount and when it's due. A card button (card, Apple Pay or Google Pay) if card payments are set up and switched on. Your PayID and bank details, each with a copy button. The invoice number is the reference. Every line of the invoice. Set your PayID and bank details in Settings → Ways to get paid. The link works for 60 days. Paid another way first? The card link is cancelled so nobody pays twice. Paid another way On the invoice, tap Mark as paid and pick how. It records only what's still owing. If the booking changes Change the services on a booking with an unpaid invoice and the invoice is redone to match. If you'd sent it, the app asks whether to send the new one. Sharing the PDF Share PDF on the invoice (under ⋮ until it's paid) hands the PDF to Messages, email or Files. No signal needed. Why it says PENDING Numbers run in order with no gaps, so an invoice gets one once it's sent or paid and your phone has synced. Until then it shows PENDING.

Question 12

Take the money before the groom

Accepted Answer

Tap Take payment on a booking that hasn't happened yet. It gets paid without being finished — it still sits on your day. Open a booking that hasn't happened yet and tap Take payment. You can do this the moment the booking exists. Paying does not finish the job. The booking stays on your day and you still Start it as normal. The only thing that changes is that the app stops asking you for money: its card on your schedule says Paid, and the button that said Checkout now says Mark done. That's on purpose. Paid and done are two different facts, and plenty of clients pay for next fortnight's groom today. You can still move a paid booking to another time or day. Its services are locked, though — add any extras when you tap Mark done. If the price changes on the day Tap Mark done and add the extras as usual. The app works out what's left and offers to collect only the difference — you won't charge the whole booking twice. If it comes to less than they already paid, it tells you how much credit they're owed so you can sort it out with them. Cancelling a booking that's already been paid does not refund it. The app warns you before you cancel and tells you how much was collected — it's up to you to settle up with the client.

Question 13

Refund a payment, or void an invoice

Accepted Answer

Refund card payments from the invoice's More menu. Stripe keeps its fee, so a refund costs you more than it sends back. Open the invoice, tap ⋮ at the top and choose Refund. Only the business owner sees it, and only for money Stripe took — Tap to Pay, or a client paying their invoice by card. Cash, PayID and your own card reader you hand back yourself. A refund costs you more than it gives back. Stripe keeps its processing fee from the original payment. The app warns you first, and names the fee when it knows it. It sends back everything left on that payment. For part of it, use your Stripe dashboard — it counts the same here. Refunds take 5–10 business days to reach the client. After a refund The invoice stays paid and says "Part refunded" or "Refunded in full" — never owing again. The refund comes off your takings and GST the day you make it. Still need them to pay? Refund it all, then take payment on the booking again. Void is different Void invoice, in the same menu on an unpaid invoice, says it should never have existed. It stays on record, isn't owed any more, and can't be paid or undone. Once money has been taken, the app won't let you void — that would hide it. Refund a card payment; hand cash or PayID back and leave the invoice paid.

Question 14

See your takings, and who owes you

Accepted Answer

Reports shows what came in, what's still owed and which regulars are slipping. Transactions lists every payment. Open the menu, tap Reports & BAS, then Reports. Pick a section at the top. Takings: the money that came in and how they paid. It starts on This month — switch to a week, the quarter, the financial year or a rolling period like Last 30 days. Outstanding: your unpaid invoices as of today, and how overdue they are. Tap Chase to send one again. At-risk clients: regulars who've gone past their usual gap, and what they're worth to you a year. Every payment Open the menu and tap Transactions. Every payment is listed newest first, by day — cash, card and PayID together, or filter to one. The top shows your net, anything refunded and Stripe's fees, with a ~ when a fee isn't known yet. Tap a payment to open its invoice. Only the business owner sees Reports and Transactions. On a computer, both are in the sidebar.

Question 15

Take payment and finish a job

Accepted Answer

Open the booking, tap Checkout, add anything extra, then tap Take to record how they paid. Open the booking and tap Checkout. Its services are listed, with the total at the top. 1. Tap a line to change its price or quantity; tap × to take it off. 2. "Add a service or item" adds extras, like a nail trim or shampoo. A service asks which dog — "Another dog" covers one not on file. 3. "Add discount" takes money off. It can't take the total below $0. 4. Tap Take, then pick how they paid — Tap to Pay, Cash, Card (your own card reader) or PayID. 5. Confirm — Mark as paid for cash or card, "I’ve been paid" for PayID. The booking is done and the invoice is written. GST registered? The GST inside the total shows on its own line. The other two buttons Send invoice finishes the job and sends the client a link to pay. The invoice waits under Outstanding in your invoice list until it's paid. "Mark done, invoice later" finishes the job with no invoice yet. Tap Checkout on the booking again when you're ready. Finishing early Checkout becomes the main button 25 minutes before the start time, so you can settle up while the dog's still on the trailer. On a computer, the booking's panel opens the same checkout, minus Tap to Pay. Checkout works with no signal. The invoice gets a real number the next time your phone syncs.

Question 16

Take a card on your Android phone

Accepted Answer

Tap to Pay on Android takes a contactless card against the back of your phone — no reader, no extra hardware. Hold the client's card flat against the back of your phone until you see the tick. The screen shows where. No reader to carry. Set it up first with the Set up Tap to Pay button, once your card payments are live. Only the business owner can set it up. Settings → Ways to get paid → Tap to Pay on Android Switch off "On invoices" on Ways to get paid and Tap to Pay is off too. It needs Android 13 or newer with NFC, an unmodified phone, and Developer options off. The app tells you if yours can't do it — you can still take cash, PayID, or send a payment link. The first time, the phone asks for your location. Say yes and choose Precise — Stripe checks where the payment happens to protect you from fraud. Taking one At checkout, tap Take, then Tap to Pay. It says how much you're taking and from whom, then gets the phone ready — wait for that before the card goes near it. When it's done you'll see what was charged, and you can send a receipt. If the client is asked for a PIN, hand them the phone to type it in. The PIN pad moves around on purpose — that's a security feature.

Question 17

Take a card on your iPhone

Accepted Answer

Tap to Pay on iPhone takes a contactless card against the top of your phone — no reader, no extra hardware. Hold the client's card flat against the top of your iPhone, near the camera, and hold it still until you see the tick. There's no reader to carry. Set it up first in Settings → Ways to get paid → Tap to Pay on iPhone. The page has a Set up Tap to Pay button once your card payments are live. Settings → Ways to get paid → Tap to Pay on iPhone Switch off "On invoices" on Ways to get paid and Tap to Pay is off too. Only the business owner can set it up, because only they can accept Apple's terms. It needs an iPhone XS or later — the app tells you if your phone can't do it, and you can still take cash, PayID, or send a payment link. Taking one At checkout, tap Take, then Tap to Pay. It says how much you're taking and from whom, then gets the phone ready — wait for that before the card goes near it. When it's done you'll see the amount that was actually charged, and you can send them a receipt. If the client is asked for a PIN, hand them the phone so they can type it in themselves. "How to take a tap payment" in Settings opens Apple's own walkthrough any time you want it.

Question 18

Change or cancel a booking

Accepted Answer

Open the booking to change it, drag it to a new time on the phone's grid, or cancel it. Tap a booking to open it, then tap ⋯ and Edit to change the time, services or notes. On the phone's Grid view you can also press and hold a booking and drag it to a new time; it snaps to 15 minutes. Move it to another day and, if the client needs to know, a confirm text is offered. Same day, their confirmation stands. Change the services and an unpaid invoice is redone to match. Once it's paid, its client and services are locked; the time, date and notes can still change. To cancel, tap ⋯ then "Cancel booking". You can add a note for your records. Cancelled bookings drop off your usual view — filter Schedule by "Cancelled" to see them, and tap "Reinstate booking" to bring one back. If the booking was already paid, cancelling does not refund it — the invoice stays paid and you settle up with the client yourself. Clippers Base warns you before you confirm. "Mark no-show" appears in the phone's ⋯ menu once a booking's time has well and truly passed and you never started it. Use it instead of cancelling, to keep a record of who didn't turn up. On the phone, switch between Grid, Map and List at the top of Schedule. On a computer the views are Day, Week, Month and List, with no dragging.

Question 19

Why does a booking say "Moved separately"?

Accepted Answer

You moved that one visit on its own, so a time change to the whole run leaves it where you put it. Move one visit in a repeat booking by itself — Mrs Wilson shifts her usual Tuesday to Wednesday, just that week — and it gets marked "Moved separately". When you later change the whole run with "All Future Bookings": Change just the time, and it keeps the day and time you gave it. Clippers Base asks first, so you can tap "Move them too" instead. Change the day, or how often it repeats, and it goes onto the new pattern with the rest. Its notes and address still follow the rest, and so do its services and price, unless you changed them on that visit or it's been paid. To put it back on the normal pattern, open the booking on your phone and tap "Put back in series". You'll see the date it would move to before anything changes.

Question 20

Book a client in

Accepted Answer

Tap the + on Schedule, pick a client, choose services for each pet, and set the time. Every appointment — even a quick nail trim — starts the same way. 1. Open Schedule and tap the + button, or tap an empty time on the grid. 2. Search for a client, or tap the add-client icon next to the search box to open "Add New Client". 3. Choose the date and start time. How long it runs works itself out from the services you pick. 4. Add a service for each pet. A dog that isn't on file — a visitor's, a relative's — gets its own name under "+ Another dog" instead of a pet profile. 5. Add any notes for the day and tap "Create Booking". It's on your schedule straight away, even offline. Once there's a client and a service, a line at the bottom shows how the booking fits your day — "+6 min extra driving · 4 min spare before Coco", for example. Tap it to open When & where and find a better time. Turn on "Block bookings outside business hours" in Settings, under Business hours, and only times inside your hours are offered. Off, which is the default, you can book any time. On a computer, click "New booking" at the top of the page instead of the +.

Question 21

Set up a booking that repeats

Accepted Answer

Switch Recurrence on when you make a booking, and Clippers Base fills in the visits ahead for you. Most regular clients come on a fixed pattern. Set it up once and the visits ahead appear on your schedule by themselves. 1. Create a booking as normal. 2. Under Recurrence, tap Off to switch it on. 3. Under "Repeat every", pick a number and Day, Week or Month. 4. Under "Ends", choose After a number of appointments, On date, or Never. 5. Save. Visits are added up to a year ahead, and one that never ends keeps adding more by itself. Changing the whole run Edit a visit and choose "All Future Bookings" to change that visit and every one after it. Visits before it stay as they are, and so do any that are today, started, finished or cancelled. Prepaid visits move with the rest, but keep the services and price that were paid for. Visits you moved by hand keep their own time, unless you tap "Move them too" when asked. Visits with services of their own keep them, unless you tap "Change them too". To change how often it repeats, open a visit and tap edit beside Recurrence. The change starts from that visit, and you're told what will move before anything does.

Question 22

Parking a client on the waitlist

Accepted Answer

Add someone who'd take an earlier slot to the waitlist, then offer them one by text the moment it opens up. Add a client to the waitlist from the Waitlist tab when they'd take an earlier slot than what's free. When something opens up, open their entry and pick the slot. "Lock in & SMS" books it straight away and texts them that they're booked in. If a text can't go, the button just says "Lock in" and books it without one. That happens when your texts are off or your sender number isn't verified, they have no mobile on file, they've opted out, confirmation texts are off for them, your confirmation or booked-in message is switched off, or the time has already passed. "Offer via SMS" texts a link instead, so they can grab it themselves first. New enquiries work the same way. Tap "New lead", add a name and number, and Clippers Base texts them a form to fill in their own address, pet, and the times that suit them. Once they fill it in, it lands on the waitlist ready to offer or book. The Offered tab shows the offers you've sent in the last 30 days and their state — pending, declined, no response, or withdrawn.

Question 23

Pick a time with When & where

Accepted Answer

See how a booking fits your day, the drives and the gaps, before you save it. When & where shows the day you're booking: every stop, the drives between them, and the gaps big enough for this groom. Pick a client and a service, then tap the drive-time line. If your time fits, it stays chosen. A time with 10+ minutes less driving, or that fits where yours is tight, is marked Suggested, with a line saying why. Others that work say Also fits. Each time shows its extra driving and the spare time beside the stops around it. Step to another day, or use Find a date for the next four weeks: days that fit first, then days the dog is due, then the client's usual weekday. If one other booking is all that's in the way, it offers to move it that day. Tap "Use" to put the time into the booking. A repeat names any other date that's full or a day off. If the line asks for your home base, set it in Business details. It plans with your own day: how long your services take, how you get around, your usual hours and how many dogs you take. It allows an hour either side of each booking unless you set your own. See or adjust these under Settings, How the app plans your day. On a computer, When & where opens beside the booking, without the map.

Question 24

Your business details

Accepted Answer

Name, address, ABN, logo and the ways clients pay you — everything here shows up on the invoices you send. Settings → Business details Identity Business name, address, phone and email. Pick your address from the suggestion list rather than typing it out — that places your map pin, works out your drive times, and sets your time zone. How customers pay you PayID and your bank details sit on the invoice you send. Leave a field blank and it simply doesn't appear. On the phone they have their own page: Settings, then Ways to get paid. On the computer they're on this page. Bank transfer needs both the BSB and the account number before it shows up. An account name on its own isn't enough to pay into. These are receive-only details — nobody can take money with them. Tax settings On the phone, GST and your ABN have their own page: Settings, then GST. It won't turn on without an ABN. On the computer they're on this page. Branding Your logo, and a cancellation policy PDF (up to 5 MB) if you have one. The logo appears on every invoice, and clients see the policy when they confirm a booking. Time zone Used to send reminders at the right local time of day. It follows the address you picked, and you can override it. Only the business owner can change any of this. Team members see the screen but can't edit it.

Question 25

Blade and trailer reminders

Accepted Answer

Set how often each thing needs doing, tap Done when you do it, and the three most-due show on your Today screen. Settings → Equipment You start with three: Blade sharpening, Dryer filter clean and Trailer service. Edit them with the pencil, delete them with the bin, or tap + to add your own — up to 20 in total. Only the business owner can change them. Each row tells you where it's up to — "Due today", "Due in 2 weeks", "Overdue by 3 days" — and how often it comes round. Marking one done Tap Done on the row when you've done it. The clock resets and the next due date is worked out from today. Forgot to log one at the time? Tap History at the top, then the + in the Service history header, and put in the date it actually happened. Pausing one The switch on the right pauses a reminder. The row stops showing a due date and it drops off your Today screen, but it stays in the list so you can switch it back on later. The Today screen only shows the three most urgent. The rest are all here.

Question 26

Your first week

Accepted Answer

Setup on your phone lists up to ten things to do. Each ticks itself, and three short tours walk you through your first service, client and booking. Open Setup from the menu, or tap the Get set up card on Today. It lists up to ten things, from your home base address to Tap to Pay on a phone that can take it. Tap one to open it. Do them in any order. Setup and the tours are for the business owner. Skip and hide Skip on a row ticks it off so it stops holding up the rest. The X on the Get set up card takes it off Today, and so does Finish later at the bottom of Setup. Setup stays in the menu until everything is done or skipped, and opening it brings the card back. Three short tours Each lights up what to tap. Services: tap +, type the name and price, tap Save. First client: tap +, type their name and mobile, type their dog's name, tap Save. It then asks whether to book them in. First booking: pick a service, pick a day and time, tap Create Booking. If you haven't added a service or client yet, that tour starts first. A tour starts from its row in Setup, or by itself the first time you open an empty Services or Clients screen. Skip tour ends it. After your first booking, your phone may ask once about notifications.

Question 27

Connecting Google Calendar

Accepted Answer

Two switches — one brings your events into the schedule, the other pushes bookings out to a separate "Clippers Base" calendar. Settings → Integrations Tap Connect Google Calendar. On Google's screen, tick both boxes. Without them Clippers Base can't see your calendars, and we'll say so. Then pick which calendars to show. Show my Google Calendar events in Clippers Base On to start with. Events from picked calendars appear on the schedule next to your grooms, a month back to a year ahead, refreshed every 5 minutes. Your main calendar is picked to start with. Tap Calendars to add others — say, another booking app's calendar in Google. Their events carry its name, show on the schedule, and don't affect suggested times. Push my Clippers Base bookings to Google Calendar Off to start with. Turn it on and your bookings appear in Google — in their own calendar called Clippers Base, never your personal one. The Clippers Base calendar in Google is a copy of your bookings. Make changes in Clippers Base, not in Google. Switch it off again and you're asked whether to remove the events we've already put in Google, or keep them. If something goes wrong If Google access breaks — it expired, or the boxes weren't ticked — a banner appears on the schedule. Tap Reconnect: it opens Settings → Integrations, with the reason and a Reconnect button. Disconnect is at the bottom of the same screen.

Question 28

Tell clients how to pay you

Accepted Answer

Add your PayID or bank details once in Settings → Ways to get paid. They go on every invoice you send. Settings → Ways to get paid PayID and bank details go on every invoice you send, so nobody has to ask how to pay you. It's also an item on your Setup list. 1. Open Settings and tap Ways to get paid. It's the first row under Getting paid. 2. Under On your invoices, tap PayID and type the mobile number, email or ABN your PayID is on. Tap Save. 3. Tap Bank transfer, check the account name, then add your BSB and account number. Tap Save. Bank transfer won't save without both the BSB and the account number. Add them, or clear all three boxes to take your bank details off your invoices. Leave a field blank and it simply doesn't appear on the invoice. Your Setup list has a How you get paid step that does the same job with ticks for Cash, PayID, Bank transfer and Card payments. Card payments are further down the same page, under Cards. They need a quick ID check with Stripe, done in the app. Only the business owner can change these. On a computer, PayID and bank details are on the Business details tab in Settings.

Question 29

Alerts and making the text bigger

Accepted Answer

Both live in Settings — a master switch plus four categories for alerts, and three sizes for text. Open the side menu and tap Settings. Alerts are under Notifications, and the text size is under Display & text. Text size and theme are also behind your profile picture. Which alerts reach your phone Open Notifications. At the top is Push notifications, the master switch — turn it off and nothing gets through at all. Under it, four you can turn off one at a time: Bookings — confirmations, cancellations, reschedules. Billing — trial reminders and payments. Sync — Google Calendar connection problems. System — SMS balance warnings and announcements. They all start on. If your phone's own notification setting is off, a banner at the top says so and Open Settings takes you there. These are on the phone. The computer's Account page says phone notifications are set in the app. Making the text bigger Open Display & text. Under Text size there are three: System follows the text size set on your phone. Large and Larger make it bigger regardless of what your phone is set to. Right above it, Appearance switches between Light, Dark and following your phone. Pick Larger if you're reading between jobs in bright sun. Some screens restack to fit — the two money cards on Today, and the buttons on a booking that isn't confirmed yet, go one above the other instead of side by side.

Question 30

Your services, items and discounts

Accepted Answer

Services are what you charge for, with a price and how long they take. Items and discounts are the extras you add at checkout. Services Your service list is what you pick from when you build a booking — full groom, bath and tidy, nail trim. Tap the + button and give each one a Service name, a Price and a Duration in hours and minutes. The duration is what decides how much room the booking takes on your day. Tap a service to change it, or Remove service to take it off your list. Past bookings keep it. Use the Active and Removed tabs to bring one back with Restore, and search from the top. On the computer, Services is a page with tabs for Services, Items and discounts, and Removed. If you're GST registered, prices you set include GST. Items and discounts Items & discounts These are the extras you reach for at checkout, kept apart from your main service list. Tap + and choose Item or Discount, then give it a name. An item is something you sell — a bottle of shampoo, a bandana. Give it a set price, or pick Decide at Checkout if it varies. A discount takes money off. It can be a Fixed Amount, a Percentage, or decided at checkout. None of these prices are locked in. At checkout you can change any line's price for that one job without touching your list.

Question 31

Your working hours and public holidays

Accepted Answer

Two switches at the top of Business hours decide whether the app stops you booking outside your hours and whether repeat bookings skip holidays. Settings → Business hours At the top is a card called Scheduling rules with two switches. Block bookings outside business hours When it's on you can't book outside the hours you set, and the day-by-day list appears underneath so you can set them. When it's off the list is hidden and bookings can land any time. Suggested times then follow your usual day, learned over the last 60 days: when you start and finish, from ten or more days, kept between 6 am and 8 pm. Days you set open or closed stay as set, and a done by you set under Settings, How the app plans your day wins. Set each day open or closed with a start and end time, then Save. Only the owner can change any of this. Skip public holidays When it's on, repeat bookings step over public holidays in your state, and you get a warning before you book on one yourself. When it's off, holidays behave like any other day. Your state comes from the address you picked in Business details. Without it you're only covered for the national ones — Christmas, Easter, ANZAC Day and so on — not your state's own. What it doesn't do Saving here only changes the hours. Bookings already in your diary keep the times they have.

Question 32

Adding someone to your team

Accepted Answer

Generate an invite code, send it to them, and they join as a member — able to run the day, but not to see the money. Team Tap Invite member, then Create code. You get a single-use code and a tap-to-join link — send them either one. The code lasts 7 days, and you can revoke it before then from the Active invite codes list. Assistant allows 3 people, you included. When the team is full, Create code is off until you remove someone. What a member can and can't do They run the day with you. What they don't get is the money side: The takings and owed cards on the Today screen are hidden. Overdue amounts on the client list are hidden. Transactions and Reports & BAS both say they're for the business owner only. Settings opens read-only. Business details, Business hours, Invoices, Equipment and Ways to get paid all say only the owner can change them. Their own Google Calendar is still theirs to connect. Setup and its tours are the owner's. Billing history is owner-only. Only the owner can invite anyone or remove them, so a member can't add another member. Each code works once. If two people are joining, generate two.

Question 33

You can't sign in

Accepted Answer

Sign in with the email you signed up with and your password. Forgotten it? Use the reset link on the sign-in screen. Signing in takes the email you signed up with and your password. There is no code texted to you and no magic link at sign-in, so don't wait for one. Forgotten your password 1. Tap "Forgot your password?" under the password box. 2. Type your email and tap Send link. 3. We email you a link. Give it a few minutes, then check your spam folder. 4. Open the link and set a new password. Joining someone else's business The first time, don't use the sign-in form. Tap "Have an invite code?" at the bottom of the screen, type the 6-character code your owner gave you, and set your own password as you join. A code lasts 7 days and only works once. Signed in, but the app won't open "Your account isn't active yet." means your payment hasn't come through yet. Give a new one a few minutes, then contact support. "Your business's plan isn't active." is what a team member sees. Ask the owner to finish signing up. "Account Deletion Pending" means the account is due to be deleted. Tap "Reactivate Account" to keep it. Use the address your Clippers Base email arrives at, not another one you use.

Question 34

Getting help from a human

Accepted Answer

Open Contact support from your profile menu and tell us what happened. We reply in the app, usually the same day. Tap your photo in the top corner, then Help & support, then Contact support, and describe what's up. It's a conversation, not a form — our reply lands back in the same thread and the row is marked New reply. On a computer, use the ? in the top bar, then Message support. It works with no signal too. The message is saved on your phone and sends itself when you're back in range. What to tell us 1. What you were doing, and what happened instead of what you expected. 2. The client, dog or booking it happened on — a name and a date is enough for us to find it. 3. Whether it happens every time, or happened once. 4. The version number at the bottom of the Help screen. The box takes text only, so if an error message came up, type it out word for word. Prefer email? support@clippersbase.com.

Question 35

Working with no signal

Accepted Answer

The app keeps your whole business on the phone, so a dead zone doesn't stop you. Anything that needs the internet waits and goes when you're back. The app keeps a copy of your business on the phone. With no signal you can still open your day, make and change bookings, add clients and dogs, run checkout and share an invoice. An Offline badge appears at the top of the Schedule once you've been out of range for about ten seconds. What waits until you're back Texts queue up. The Schedule shows how many are waiting and sends them the moment you reconnect. A voice note is saved straight away, but its text says "Offline — we'll transcribe this once you're back online". An invoice made offline has no number yet, so the PDF shows PENDING where the number goes. The app warns you before you share it. Card payments, Google Calendar, the weather and drive times all need a connection. Changing a repeat's future bookings needs a sync since last night. If it says "Sync this phone first", get a signal. Why something isn't on this device yet A new phone has to pull your whole business down the first time you sign in. If a booking or client someone else added isn't showing, both phones need to have been online since. Don't make it again. When sync catches up you'll have two of them. The web portal needs a connection every time.

Question 36

Getting a copy of your data

Accepted Answer

Email us and we'll send you the lot. Deleting your account does not produce a copy — ask before you delete, not after. Your clients, bookings and invoices are yours. There is no download button for the lot yet, so email support@clippersbase.com and we'll send you a full copy. On a computer you can export payments and BAS figures as a CSV from Transactions and Reports. Deleting your account does not create a copy of anything. Ask us for your data first. If you delete your account You won't be charged again, and you keep access until the end of what you've paid for. Everything is held for 30 days. Sign in during that time and tap Reactivate Account to get it all back. After 30 days your clients, bookings, invoices, services and settings are permanently deleted and cannot be recovered. A Founder price goes too. If your plan had already ended when you come back, you pick one again yourself. Deleting needs a connection. On the phone it's your photo in the top corner, then Your profile, then Name & email, then Delete account at the bottom; on a computer it's the Danger zone at the bottom of the Account page. You type DELETE to confirm — on a computer you enter your password too. Any single invoice can be shared as a PDF at any time without asking us.

Question 37

What your plan includes

Accepted Answer

One plan, billed monthly. Updating your card, your receipts and cancelling all happen on the web portal. There is one plan, with everything in it. It takes your card up front and starts with a free trial: 30 days if you get one of the Founders spots below, 14 days after that. The plan $89/mo — unlimited bookings, up to three people on your team, 500 texts a month included. Founders 100 — the same plan at $49/mo, locked for 24 months. The first 100 groomers to sign up get it. Paying and cancelling It all lives on the web portal. Open Account from your profile menu, then find Plan and billing. Manage billing opens Stripe's own portal, where your card and your receipts live. Cancel plan sits beside it once your trial is over; during the trial, cancel from Manage billing. If a payment fails, Update payment takes you to the same place to fix it. After cancelling, Resume plan undoes it until the plan ends. If you cancel, you keep access until the end of the period you have already paid for. Only the business owner can touch any of it. A team member gets a note saying so instead.

Question 38

Hide money on the Today screen

Accepted Answer

The Today screen keeps one layout. You can hide every dollar on it with one switch. Open Settings, then Today, and turn off Show money on Today. The takings, what's owed and what each dog came to all disappear from the Today screen on this phone. Turn it back on to see them again. Where things are on the Today screen The strip above the main card says how many dogs are done and what's come in. The main card shows the booking you're on or heading to. Under it, a tray holds what's owed, equipment due and tomorrow. Tap it to open it. Under that, the rest of today's bookings are stacked. Tap Fan out to see the drive and spare time between them. Team members never see money on the Today screen, whatever this switch says. The switch is on the phone only. The Dashboard on a computer isn't changed by it.

Question 39

What happens at the end of the day

Accepted Answer

Once your bookings are past, Clippers Base asks you to confirm what actually happened and whether you got paid. If a booking was never started or finished, Clippers Base doesn't guess — it asks. Once the day is over, the Today screen shows a "Did these happen?" card listing anything untracked. Tap "All done" to mark everything on the list completed in one go. If one of them genuinely didn't happen, tap "Didn't happen" next to it and choose "Client cancelled" (no text goes out — they already know) or "No-show". Once that list is clear, "Did they pay you?" opens for the jobs you've marked done that aren't paid yet. Tap Cash, Card or PayID next to each booking, or "All paid cash" to clear the lot in one go. "Invoicing later" skips them — you can still take payment from the booking whenever you're ready. Once everything's sorted, the card reads "Day complete": what you received, a one-line note on how the day went, and buttons for "View tomorrow" and "Day report". Tap "Skip for now" and the card reads "Day complete", with a "2 to check" pill to bring the list back. Anything still untracked tomorrow shows in the tray under the main card with "All done" and "Review", for up to a week.

Question 40

What the Today screen shows you

Accepted Answer

It's the one screen for your whole day — who's next, what to do about them, and what still needs you. The Today screen opens on whoever's up next: their dog, the time, and a "Leave in" pill once we know the drive. We never guess a drive. If you're running behind, a band across the card says so, with "Let them know". Tap "Today brief" for the morning read-out: a headline, then "Worth a look" (plain facts, like who hasn't confirmed) and "The dogs" (your follow-ups and their history). "Start" shows from 25 minutes before the booking, and the card then times the job. "Checkout" wraps it up, or "Finish" once it's paid. "Voice note" is on every card. Swipe the card left for today's map and the next stop. Above the card, a strip says how many are done and what's come in; tap it for the list. The tray at the bottom of the card holds what's owed, gear due and tomorrow. Anything that needs you, like a booking never started, sits there with the answers. Later bookings stack below; "Fan out" shows the drive and spare time between them. The amber "Heads up" box is the note saved on the dog's profile. A line under it is something Clippers Base spotted before that job. The Dashboard on a computer is simpler: who's next, your week, what needs attention. The brief, Start and the tidy-up are on the phone.

Question 41

Talk a note in instead of typing it

Accepted Answer

Record a voice note while you're grooming and Clippers Base pulls out anything you need to act on. Tap the round mic button beside Checkout — on the job card on Today, or at the bottom of a booking — and talk. A note can run up to 5 minutes, then it saves itself. Tap the tick to save it, or the cross to throw it away. With more than one dog on the booking, tap the name in the bar to say who the note is for. Clippers Base transcribes it and pulls out anything worth following up: an upsell to mention next time, a callback to make, a reminder, or just a note worth keeping. The transcript sits on the booking, where you can play the audio back, edit the words or delete it. When a follow-up is waiting, a card on Today can say so. Tap Review to open Voice notes, then "Mark done" once you've dealt with it. "Reopen" brings it back. Recordings queue on your phone and upload once you're back online, so recording in a dead zone still works. The audio is archived after 30 days. The transcript, and anything pulled from it, stays for good.

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