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Clippers Base

Change or cancel a booking

Open the booking to change it, drag it to a new time on the phone's grid, or cancel it.

Watch how it works

Cancellations, no-shows and running late · 2:21Watch on YouTube

Tap a booking to open it, then tap ⋯ and Edit to change the time, services or notes. On the phone's Grid view you can also press and hold a booking and drag it to a new time; it snaps to 15 minutes. Move it to another day and, if the client needs to know, a confirm text is offered. Same day, their confirmation stands.

Change the services and an unpaid invoice is redone to match. Once it's paid, its client and services are locked; the time, date and notes can still change.

To cancel, tap ⋯ then "Cancel booking". You can add a note for your records. Cancelled bookings drop off your usual view — filter Schedule by "Cancelled" to see them, and tap "Reinstate booking" to bring one back.

"Mark no-show" appears in the phone's ⋯ menu once a booking's time has well and truly passed and you never started it. Use it instead of cancelling, to keep a record of who didn't turn up.

Didn’t answer it? Email support and a person will get back to you.

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