Question 1

Set up card payments

Accepted Answer

Connect your own Stripe account in Settings → Ways to get paid. Money goes straight to your bank; the card fee is Stripe's, not ours. In Settings, tap Ways to get paid, then Set up card payments. You'll fill in Stripe's own form — it takes about five minutes and you'll need your ABN and bank details. Settings → Ways to get paid The account is yours, not ours. Money from a card goes from Stripe straight into your bank. Only the business owner can do this, and only in the phone app. Your team, and Settings on a computer, can only see where it's up to. After you finish Stripe's form Stripe checks your details, which can take a bit. The screen updates itself — you don't need to do anything. If Stripe wants something more, it lists exactly what. Once it says you're taking card payments, the invoices you send get a card button, and you can set up Tap to Pay on the same screen. What it costs The fee is Stripe's, not ours — about 1.7% + 30c on an Australian card, so roughly $2.34 on a $120 groom, taken out of your payout. Clippers Base adds nothing on top and never touches the money. Turning it off again Switch off "On invoices" and invoices go out with your PayID and bank details instead — and Tap to Pay is off too. Your Stripe account stays connected; switch it back on whenever.

Question 2

GST on your invoices, and your BAS

Accepted Answer

Turn GST on in Settings → GST and add your ABN. Your BAS figures are under Reports & BAS. Open Settings, tap GST, and turn on Registered for GST. It won't turn on without an ABN — a tax invoice isn't valid without one — so it asks, and shows the ABN row. Settings → GST On a computer, it's the Business details tab in Settings. Only turn this on if you're registered with the ATO, or your invoices will show GST you never collected. What changes Your prices stay as you set them — the GST comes out of the price, not on top. A $110 groom is $100 plus $10 of GST on the invoice, and the document is headed TAX INVOICE with your ABN on it. Not registered? Nothing is calculated and the heading is just INVOICE. Invoices you'd already issued keep their totals. Your BAS figures Open the menu, tap Reports & BAS, then BAS. Pick a quarter and you get the two numbers you copy into myGov: G1, your total sales, and 1A, the GST in them. Switch between Cash and Accrual (counted when paid, or when invoiced), and tap Share BAS summary for a PDF. Only the business owner sees it. On a computer, use the BAS tab on Reports. 1B and your net GST come from your own expense records — this is your sales side only, and a record-keeping aid, not tax advice.

Question 3

Put your logo and wording on invoices

Accepted Answer

Upload a logo in Business details → Branding; set your footer, payment terms and due date under Invoicing. Your logo goes on in Settings → Business details, under Branding — tap the Business Logo box and pick an image off your phone. It saves the moment it's uploaded. Settings → Business details → Branding A copy is kept on your phone, so an invoice PDF looks the same in a dead zone as it does at home. A PNG with a see-through background sits best on the invoice header. Your own wording Footer Text and Payment Terms live in Settings, under Invoicing. The footer is the line at the bottom — a thank-you, or your bank details. Payment terms is the note about when you expect to be paid. The same screen sets Invoice due, your invoice prefix and the next number. Settings → Invoicing Only the business owner can change these. On a computer, they're on the Business details and Invoicing tabs in Settings. The rest is fixed There's no colour or layout setting, on purpose — every invoice you send looks like it came from the same business.

Question 4

Send an invoice and what the client sees

Accepted Answer

Send the client a link to their invoice. They can pay by card, PayID or bank transfer, and it works for 60 days. Tap Send invoice at checkout, or Send to client on the invoice. The client gets a link to a page with your logo and business name. What's on their page The amount and when it's due. A card button (card, Apple Pay or Google Pay) if card payments are set up and switched on. Your PayID and bank details, each with a copy button. The invoice number is the reference. Every line of the invoice. Set your PayID and bank details in Settings → Ways to get paid. The link works for 60 days. Paid another way first? The card link is cancelled so nobody pays twice. Paid another way On the invoice, tap Mark as paid and pick how. It records only what's still owing. If the booking changes Change the services on a booking with an unpaid invoice and the invoice is redone to match. If you'd sent it, the app asks whether to send the new one. Sharing the PDF Share PDF on the invoice (under ⋮ until it's paid) hands the PDF to Messages, email or Files. No signal needed. Why it says PENDING Numbers run in order with no gaps, so an invoice gets one once it's sent or paid and your phone has synced. Until then it shows PENDING.

Question 5

Take the money before the groom

Accepted Answer

Tap Take payment on a booking that hasn't happened yet. It gets paid without being finished — it still sits on your day. Open a booking that hasn't happened yet and tap Take payment. You can do this the moment the booking exists. Paying does not finish the job. The booking stays on your day and you still Start it as normal. The only thing that changes is that the app stops asking you for money: its card on your schedule says Paid, and the button that said Checkout now says Mark done. That's on purpose. Paid and done are two different facts, and plenty of clients pay for next fortnight's groom today. You can still move a paid booking to another time or day. Its services are locked, though — add any extras when you tap Mark done. If the price changes on the day Tap Mark done and add the extras as usual. The app works out what's left and offers to collect only the difference — you won't charge the whole booking twice. If it comes to less than they already paid, it tells you how much credit they're owed so you can sort it out with them. Cancelling a booking that's already been paid does not refund it. The app warns you before you cancel and tells you how much was collected — it's up to you to settle up with the client.

Question 6

Refund a payment, or void an invoice

Accepted Answer

Refund card payments from the invoice's More menu. Stripe keeps its fee, so a refund costs you more than it sends back. Open the invoice, tap ⋮ at the top and choose Refund. Only the business owner sees it, and only for money Stripe took — Tap to Pay, or a client paying their invoice by card. Cash, PayID and your own card reader you hand back yourself. A refund costs you more than it gives back. Stripe keeps its processing fee from the original payment. The app warns you first, and names the fee when it knows it. It sends back everything left on that payment. For part of it, use your Stripe dashboard — it counts the same here. Refunds take 5–10 business days to reach the client. After a refund The invoice stays paid and says "Part refunded" or "Refunded in full" — never owing again. The refund comes off your takings and GST the day you make it. Still need them to pay? Refund it all, then take payment on the booking again. Void is different Void invoice, in the same menu on an unpaid invoice, says it should never have existed. It stays on record, isn't owed any more, and can't be paid or undone. Once money has been taken, the app won't let you void — that would hide it. Refund a card payment; hand cash or PayID back and leave the invoice paid.

Question 7

See your takings, and who owes you

Accepted Answer

Reports shows what came in, what's still owed and which regulars are slipping. Transactions lists every payment. Open the menu, tap Reports & BAS, then Reports. Pick a section at the top. Takings: the money that came in and how they paid. It starts on This month — switch to a week, the quarter, the financial year or a rolling period like Last 30 days. Outstanding: your unpaid invoices as of today, and how overdue they are. Tap Chase to send one again. At-risk clients: regulars who've gone past their usual gap, and what they're worth to you a year. Every payment Open the menu and tap Transactions. Every payment is listed newest first, by day — cash, card and PayID together, or filter to one. The top shows your net, anything refunded and Stripe's fees, with a ~ when a fee isn't known yet. Tap a payment to open its invoice. Only the business owner sees Reports and Transactions. On a computer, both are in the sidebar.

Question 8

Take payment and finish a job

Accepted Answer

Open the booking, tap Checkout, add anything extra, then tap Take to record how they paid. Open the booking and tap Checkout. Its services are listed, with the total at the top. 1. Tap a line to change its price or quantity; tap × to take it off. 2. "Add a service or item" adds extras, like a nail trim or shampoo. A service asks which dog — "Another dog" covers one not on file. 3. "Add discount" takes money off. It can't take the total below $0. 4. Tap Take, then pick how they paid — Tap to Pay, Cash, Card (your own card reader) or PayID. 5. Confirm — Mark as paid for cash or card, "I’ve been paid" for PayID. The booking is done and the invoice is written. GST registered? The GST inside the total shows on its own line. The other two buttons Send invoice finishes the job and sends the client a link to pay. The invoice waits under Outstanding in your invoice list until it's paid. "Mark done, invoice later" finishes the job with no invoice yet. Tap Checkout on the booking again when you're ready. Finishing early Checkout becomes the main button 25 minutes before the start time, so you can settle up while the dog's still on the trailer. On a computer, the booking's panel opens the same checkout, minus Tap to Pay. Checkout works with no signal. The invoice gets a real number the next time your phone syncs.

Question 9

Take a card on your Android phone

Accepted Answer

Tap to Pay on Android takes a contactless card against the back of your phone — no reader, no extra hardware. Hold the client's card flat against the back of your phone until you see the tick. The screen shows where. No reader to carry. Set it up first with the Set up Tap to Pay button, once your card payments are live. Only the business owner can set it up. Settings → Ways to get paid → Tap to Pay on Android Switch off "On invoices" on Ways to get paid and Tap to Pay is off too. It needs Android 13 or newer with NFC, an unmodified phone, and Developer options off. The app tells you if yours can't do it — you can still take cash, PayID, or send a payment link. The first time, the phone asks for your location. Say yes and choose Precise — Stripe checks where the payment happens to protect you from fraud. Taking one At checkout, tap Take, then Tap to Pay. It says how much you're taking and from whom, then gets the phone ready — wait for that before the card goes near it. When it's done you'll see what was charged, and you can send a receipt. If the client is asked for a PIN, hand them the phone to type it in. The PIN pad moves around on purpose — that's a security feature.

Question 10

Take a card on your iPhone

Accepted Answer

Tap to Pay on iPhone takes a contactless card against the top of your phone — no reader, no extra hardware. Hold the client's card flat against the top of your iPhone, near the camera, and hold it still until you see the tick. There's no reader to carry. Set it up first in Settings → Ways to get paid → Tap to Pay on iPhone. The page has a Set up Tap to Pay button once your card payments are live. Settings → Ways to get paid → Tap to Pay on iPhone Switch off "On invoices" on Ways to get paid and Tap to Pay is off too. Only the business owner can set it up, because only they can accept Apple's terms. It needs an iPhone XS or later — the app tells you if your phone can't do it, and you can still take cash, PayID, or send a payment link. Taking one At checkout, tap Take, then Tap to Pay. It says how much you're taking and from whom, then gets the phone ready — wait for that before the card goes near it. When it's done you'll see the amount that was actually charged, and you can send them a receipt. If the client is asked for a PIN, hand them the phone so they can type it in themselves. "How to take a tap payment" in Settings opens Apple's own walkthrough any time you want it.

Getting paid

More time for the dogs.