Texts that go out on their own
Bookings send a heads-up, a confirm-by-tap ask, then a day-before reminder. Edit the wording under SMS, then Templates.
Watch how it works
Two or more days out — "Booking Accepted (FYI)" goes straight away. No link.
Two days before the visit — the "Confirmation Request" goes out, with a tap-to-confirm link.
The day before — the "Reminder (day before)" goes out at the time you pick.
Book something closer, even later today, and the Confirmation Request goes out immediately instead. If it went out close to the visit, the day-before reminder is skipped. If they haven't confirmed, the day-before text asks again.
Cancel a booking and the app shows the cancellation text to send or skip. Move one to another day and, if the client needs to know, it offers a confirm text. Same day, their confirmation stands, unless you move it over an hour (your setting) from what they were last told; then it offers a heads-up. A repeat booking sends one summary.
The ones you send yourself
On your phone, open the booking and tap Send message, then choose On the way, Running late or Custom message.
Changing the wording
In the appSMS → Templates
Tap a template to open it: an Enable Template switch, the message body, chips that drop in names, dates and times, a live preview, and a character and segment count.
Didn’t answer it? Email support and a person will get back to you.
