Texts that go out on their own

Make a booking and the texts look after themselves. Which one goes first depends on how far ahead the visit is.

1. 1

   Two or more days out — "Booking Accepted (FYI)" goes straight away. A friendly heads-up, no link.

2. 2

   Two days before the visit — the "Confirmation Request" goes out, with a link the client taps to confirm.

3. 3

   The day before — the "Reminder" goes out at the time you pick.

Book something closer than that, including later today, and the Confirmation Request goes out immediately instead. If a confirmation went out close to the visit, the day-before reminder is skipped so nobody gets texted twice.

There are matching texts for rescheduling and cancelling, and one summary text when you set up a repeat booking.

The two you send yourself

Open the booking and tap Send message for On the way or Running late.

Changing the wording

Tap any template to open it. You get an Enable Template switch, the message body, chips that drop in the client's first name or the pet's name, a live preview, and a running character and segment count.