Question 1

Change or cancel a booking

Accepted Answer

Open the booking to change it, drag it to a new time on the phone's grid, or cancel it. Tap a booking to open it, then tap ⋯ and Edit to change the time, services or notes. On the phone's Grid view you can also press and hold a booking and drag it to a new time; it snaps to 15 minutes. Move it to another day and, if the client needs to know, a confirm text is offered. Same day, their confirmation stands. Change the services and an unpaid invoice is redone to match. Once it's paid, its client and services are locked; the time, date and notes can still change. To cancel, tap ⋯ then "Cancel booking". You can add a note for your records. Cancelled bookings drop off your usual view — filter Schedule by "Cancelled" to see them, and tap "Reinstate booking" to bring one back. If the booking was already paid, cancelling does not refund it — the invoice stays paid and you settle up with the client yourself. Clippers Base warns you before you confirm. "Mark no-show" appears in the phone's ⋯ menu once a booking's time has well and truly passed and you never started it. Use it instead of cancelling, to keep a record of who didn't turn up. On the phone, switch between Grid, Map and List at the top of Schedule. On a computer the views are Day, Week, Month and List, with no dragging.

Question 2

Why does a booking say "Moved separately"?

Accepted Answer

You moved that one visit on its own, so a time change to the whole run leaves it where you put it. Move one visit in a repeat booking by itself — Mrs Wilson shifts her usual Tuesday to Wednesday, just that week — and it gets marked "Moved separately". When you later change the whole run with "All Future Bookings": Change just the time, and it keeps the day and time you gave it. Clippers Base asks first, so you can tap "Move them too" instead. Change the day, or how often it repeats, and it goes onto the new pattern with the rest. Its notes and address still follow the rest, and so do its services and price, unless you changed them on that visit or it's been paid. To put it back on the normal pattern, open the booking on your phone and tap "Put back in series". You'll see the date it would move to before anything changes.

Question 3

Book a client in

Accepted Answer

Tap the + on Schedule, pick a client, choose services for each pet, and set the time. Every appointment — even a quick nail trim — starts the same way. 1. Open Schedule and tap the + button, or tap an empty time on the grid. 2. Search for a client, or tap the add-client icon next to the search box to open "Add New Client". 3. Choose the date and start time. How long it runs works itself out from the services you pick. 4. Add a service for each pet. A dog that isn't on file — a visitor's, a relative's — gets its own name under "+ Another dog" instead of a pet profile. 5. Add any notes for the day and tap "Create Booking". It's on your schedule straight away, even offline. Once there's a client and a service, a line at the bottom shows how the booking fits your day — "+6 min extra driving · 4 min spare before Coco", for example. Tap it to open When & where and find a better time. Turn on "Block bookings outside business hours" in Settings, under Business hours, and only times inside your hours are offered. Off, which is the default, you can book any time. On a computer, click "New booking" at the top of the page instead of the +.

Question 4

Set up a booking that repeats

Accepted Answer

Switch Recurrence on when you make a booking, and Clippers Base fills in the visits ahead for you. Most regular clients come on a fixed pattern. Set it up once and the visits ahead appear on your schedule by themselves. 1. Create a booking as normal. 2. Under Recurrence, tap Off to switch it on. 3. Under "Repeat every", pick a number and Day, Week or Month. 4. Under "Ends", choose After a number of appointments, On date, or Never. 5. Save. Visits are added up to a year ahead, and one that never ends keeps adding more by itself. Changing the whole run Edit a visit and choose "All Future Bookings" to change that visit and every one after it. Visits before it stay as they are, and so do any that are today, started, finished or cancelled. Prepaid visits move with the rest, but keep the services and price that were paid for. Visits you moved by hand keep their own time, unless you tap "Move them too" when asked. Visits with services of their own keep them, unless you tap "Change them too". To change how often it repeats, open a visit and tap edit beside Recurrence. The change starts from that visit, and you're told what will move before anything does.

Question 5

Parking a client on the waitlist

Accepted Answer

Add someone who'd take an earlier slot to the waitlist, then offer them one by text the moment it opens up. Add a client to the waitlist from the Waitlist tab when they'd take an earlier slot than what's free. When something opens up, open their entry and pick the slot. "Lock in & SMS" books it straight away and texts them that they're booked in. If a text can't go, the button just says "Lock in" and books it without one. That happens when your texts are off or your sender number isn't verified, they have no mobile on file, they've opted out, confirmation texts are off for them, your confirmation or booked-in message is switched off, or the time has already passed. "Offer via SMS" texts a link instead, so they can grab it themselves first. New enquiries work the same way. Tap "New lead", add a name and number, and Clippers Base texts them a form to fill in their own address, pet, and the times that suit them. Once they fill it in, it lands on the waitlist ready to offer or book. The Offered tab shows the offers you've sent in the last 30 days and their state — pending, declined, no response, or withdrawn.

Question 6

Pick a time with When & where

Accepted Answer

See how a booking fits your day, the drives and the gaps, before you save it. When & where shows the day you're booking: every stop, the drives between them, and the gaps big enough for this groom. Pick a client and a service, then tap the drive-time line. If your time fits, it stays chosen. A time with 10+ minutes less driving, or that fits where yours is tight, is marked Suggested, with a line saying why. Others that work say Also fits. Each time shows its extra driving and the spare time beside the stops around it. Step to another day, or use Find a date for the next four weeks: days that fit first, then days the dog is due, then the client's usual weekday. If one other booking is all that's in the way, it offers to move it that day. Tap "Use" to put the time into the booking. A repeat names any other date that's full or a day off. If the line asks for your home base, set it in Business details. It plans with your own day: how long your services take, how you get around, your usual hours and how many dogs you take. It allows an hour either side of each booking unless you set your own. See or adjust these under Settings, How the app plans your day. On a computer, When & where opens beside the booking, without the map.

Bookings

More time for the dogs.