Question 1

Your business details

Accepted Answer

Name, address, ABN, logo and the ways clients pay you — everything here shows up on the invoices you send. Settings → Business details Identity Business name, address, phone and email. Pick your address from the suggestion list rather than typing it out — that places your map pin, works out your drive times, and sets your time zone. How customers pay you PayID and your bank details sit on the invoice you send. Leave a field blank and it simply doesn't appear. On the phone they have their own page: Settings, then Ways to get paid. On the computer they're on this page. Bank transfer needs both the BSB and the account number before it shows up. An account name on its own isn't enough to pay into. These are receive-only details — nobody can take money with them. Tax settings On the phone, GST and your ABN have their own page: Settings, then GST. It won't turn on without an ABN. On the computer they're on this page. Branding Your logo, and a cancellation policy PDF (up to 5 MB) if you have one. The logo appears on every invoice, and clients see the policy when they confirm a booking. Time zone Used to send reminders at the right local time of day. It follows the address you picked, and you can override it. Only the business owner can change any of this. Team members see the screen but can't edit it.

Question 2

Blade and trailer reminders

Accepted Answer

Set how often each thing needs doing, tap Done when you do it, and the three most-due show on your Today screen. Settings → Equipment You start with three: Blade sharpening, Dryer filter clean and Trailer service. Edit them with the pencil, delete them with the bin, or tap + to add your own — up to 20 in total. Only the business owner can change them. Each row tells you where it's up to — "Due today", "Due in 2 weeks", "Overdue by 3 days" — and how often it comes round. Marking one done Tap Done on the row when you've done it. The clock resets and the next due date is worked out from today. Forgot to log one at the time? Tap History at the top, then the + in the Service history header, and put in the date it actually happened. Pausing one The switch on the right pauses a reminder. The row stops showing a due date and it drops off your Today screen, but it stays in the list so you can switch it back on later. The Today screen only shows the three most urgent. The rest are all here.

Question 3

Your first week

Accepted Answer

Setup on your phone lists up to ten things to do. Each ticks itself, and three short tours walk you through your first service, client and booking. Open Setup from the menu, or tap the Get set up card on Today. It lists up to ten things, from your home base address to Tap to Pay on a phone that can take it. Tap one to open it. Do them in any order. Setup and the tours are for the business owner. Skip and hide Skip on a row ticks it off so it stops holding up the rest. The X on the Get set up card takes it off Today, and so does Finish later at the bottom of Setup. Setup stays in the menu until everything is done or skipped, and opening it brings the card back. Three short tours Each lights up what to tap. Services: tap +, type the name and price, tap Save. First client: tap +, type their name and mobile, type their dog's name, tap Save. It then asks whether to book them in. First booking: pick a service, pick a day and time, tap Create Booking. If you haven't added a service or client yet, that tour starts first. A tour starts from its row in Setup, or by itself the first time you open an empty Services or Clients screen. Skip tour ends it. After your first booking, your phone may ask once about notifications.

Question 4

Connecting Google Calendar

Accepted Answer

Two switches — one brings your events into the schedule, the other pushes bookings out to a separate "Clippers Base" calendar. Settings → Integrations Tap Connect Google Calendar. On Google's screen, tick both boxes. Without them Clippers Base can't see your calendars, and we'll say so. Then pick which calendars to show. Show my Google Calendar events in Clippers Base On to start with. Events from picked calendars appear on the schedule next to your grooms, a month back to a year ahead, refreshed every 5 minutes. Your main calendar is picked to start with. Tap Calendars to add others — say, another booking app's calendar in Google. Their events carry its name, show on the schedule, and don't affect suggested times. Push my Clippers Base bookings to Google Calendar Off to start with. Turn it on and your bookings appear in Google — in their own calendar called Clippers Base, never your personal one. The Clippers Base calendar in Google is a copy of your bookings. Make changes in Clippers Base, not in Google. Switch it off again and you're asked whether to remove the events we've already put in Google, or keep them. If something goes wrong If Google access breaks — it expired, or the boxes weren't ticked — a banner appears on the schedule. Tap Reconnect: it opens Settings → Integrations, with the reason and a Reconnect button. Disconnect is at the bottom of the same screen.

Question 5

Tell clients how to pay you

Accepted Answer

Add your PayID or bank details once in Settings → Ways to get paid. They go on every invoice you send. Settings → Ways to get paid PayID and bank details go on every invoice you send, so nobody has to ask how to pay you. It's also an item on your Setup list. 1. Open Settings and tap Ways to get paid. It's the first row under Getting paid. 2. Under On your invoices, tap PayID and type the mobile number, email or ABN your PayID is on. Tap Save. 3. Tap Bank transfer, check the account name, then add your BSB and account number. Tap Save. Bank transfer won't save without both the BSB and the account number. Add them, or clear all three boxes to take your bank details off your invoices. Leave a field blank and it simply doesn't appear on the invoice. Your Setup list has a How you get paid step that does the same job with ticks for Cash, PayID, Bank transfer and Card payments. Card payments are further down the same page, under Cards. They need a quick ID check with Stripe, done in the app. Only the business owner can change these. On a computer, PayID and bank details are on the Business details tab in Settings.

Question 6

Alerts and making the text bigger

Accepted Answer

Both live in Settings — a master switch plus four categories for alerts, and three sizes for text. Open the side menu and tap Settings. Alerts are under Notifications, and the text size is under Display & text. Text size and theme are also behind your profile picture. Which alerts reach your phone Open Notifications. At the top is Push notifications, the master switch — turn it off and nothing gets through at all. Under it, four you can turn off one at a time: Bookings — confirmations, cancellations, reschedules. Billing — trial reminders and payments. Sync — Google Calendar connection problems. System — SMS balance warnings and announcements. They all start on. If your phone's own notification setting is off, a banner at the top says so and Open Settings takes you there. These are on the phone. The computer's Account page says phone notifications are set in the app. Making the text bigger Open Display & text. Under Text size there are three: System follows the text size set on your phone. Large and Larger make it bigger regardless of what your phone is set to. Right above it, Appearance switches between Light, Dark and following your phone. Pick Larger if you're reading between jobs in bright sun. Some screens restack to fit — the two money cards on Today, and the buttons on a booking that isn't confirmed yet, go one above the other instead of side by side.

Question 7

Your services, items and discounts

Accepted Answer

Services are what you charge for, with a price and how long they take. Items and discounts are the extras you add at checkout. Services Your service list is what you pick from when you build a booking — full groom, bath and tidy, nail trim. Tap the + button and give each one a Service name, a Price and a Duration in hours and minutes. The duration is what decides how much room the booking takes on your day. Tap a service to change it, or Remove service to take it off your list. Past bookings keep it. Use the Active and Removed tabs to bring one back with Restore, and search from the top. On the computer, Services is a page with tabs for Services, Items and discounts, and Removed. If you're GST registered, prices you set include GST. Items and discounts Items & discounts These are the extras you reach for at checkout, kept apart from your main service list. Tap + and choose Item or Discount, then give it a name. An item is something you sell — a bottle of shampoo, a bandana. Give it a set price, or pick Decide at Checkout if it varies. A discount takes money off. It can be a Fixed Amount, a Percentage, or decided at checkout. None of these prices are locked in. At checkout you can change any line's price for that one job without touching your list.

Question 8

Your working hours and public holidays

Accepted Answer

Two switches at the top of Business hours decide whether the app stops you booking outside your hours and whether repeat bookings skip holidays. Settings → Business hours At the top is a card called Scheduling rules with two switches. Block bookings outside business hours When it's on you can't book outside the hours you set, and the day-by-day list appears underneath so you can set them. When it's off the list is hidden and bookings can land any time. Suggested times then follow your usual day, learned over the last 60 days: when you start and finish, from ten or more days, kept between 6 am and 8 pm. Days you set open or closed stay as set, and a done by you set under Settings, How the app plans your day wins. Set each day open or closed with a start and end time, then Save. Only the owner can change any of this. Skip public holidays When it's on, repeat bookings step over public holidays in your state, and you get a warning before you book on one yourself. When it's off, holidays behave like any other day. Your state comes from the address you picked in Business details. Without it you're only covered for the national ones — Christmas, Easter, ANZAC Day and so on — not your state's own. What it doesn't do Saving here only changes the hours. Bookings already in your diary keep the times they have.

Question 9

Adding someone to your team

Accepted Answer

Generate an invite code, send it to them, and they join as a member — able to run the day, but not to see the money. Team Tap Invite member, then Create code. You get a single-use code and a tap-to-join link — send them either one. The code lasts 7 days, and you can revoke it before then from the Active invite codes list. Assistant allows 3 people, you included. When the team is full, Create code is off until you remove someone. What a member can and can't do They run the day with you. What they don't get is the money side: The takings and owed cards on the Today screen are hidden. Overdue amounts on the client list are hidden. Transactions and Reports & BAS both say they're for the business owner only. Settings opens read-only. Business details, Business hours, Invoices, Equipment and Ways to get paid all say only the owner can change them. Their own Google Calendar is still theirs to connect. Setup and its tours are the owner's. Billing history is owner-only. Only the owner can invite anyone or remove them, so a member can't add another member. Each code works once. If two people are joining, generate two.

Setting up

More time for the dogs.