Refund a payment, or void an invoice
Refund card payments from the invoice's More menu. Stripe keeps its fee, so a refund costs you more than it sends back.
Open the invoice, tap ⋮ at the top and choose Refund. Only the business owner sees it, and only for money Stripe took — Tap to Pay, or a client paying their invoice by card. Cash, PayID and your own card reader you hand back yourself.
It sends back everything left on that payment. For part of it, use your Stripe dashboard — it counts the same here. Refunds take 5–10 business days to reach the client.
After a refund
The invoice stays paid and says "Part refunded" or "Refunded in full" — never owing again. The refund comes off your takings and GST the day you make it.
Still need them to pay? Refund it all, then take payment on the booking again.
Void is different
Void invoice, in the same menu on an unpaid invoice, says it should never have existed. It stays on record, isn't owed any more, and can't be paid or undone.
Once money has been taken, the app won't let you void — that would hide it. Refund a card payment; hand cash or PayID back and leave the invoice paid.
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