A text didn't arrive
Start with your sending number — until it's verified nothing goes out at all, and you aren't charged for the attempt.
Start with the sending number. Texts go out from your own mobile, and until you've verified it nothing sends — the message is marked failed and the credit is put straight back.
- 1
Open SMS. If the card says "Send from your own number", type your mobile in and tap Send verification.
- 2
We text you a link. Tap it. The card then reads Verified.
- 3
Check Outbound SMS is switched on. Off, and nothing sends to anyone.
Other reasons one client got nothing
- They replied STOP. That blocks everything to that number — reminders, confirmations, even a texted invoice. Your opt-out list is under SMS, then Opt-outs, and Reactivate is there if they've asked you to start again.
- Their texts are switched off. Open the client and check the SMS Preferences card.
- Wrong mobile. Open the client and check the number on file.
Seeing what happened
SMS → See usage → View all
Every send is listed with a badge — Delivered, Sent, Queued, Failed, Rejected or Expired. That tells you whether the message left us or died at the far end.
Related
Didn't answer it? Email support and a human will get back to you.