A text didn't arrive
Start with your sending number — until it's verified nothing goes out at all, and you aren't charged for the attempt.
Start with the sending number. Texts go out from your own mobile, and until you've verified it nothing sends. You aren't charged for the attempt.
Open SMS. If the card says "Send from your own number", type your mobile in and tap Send verification.
We text you a link. Tap it. The card then reads Verified.
Check Outbound SMS is switched on. Off, and nothing sends to anyone. It stays locked until your number is verified.
Only the owner can change these. On a computer, find them on the SMS Overview tab.
Other reasons one client got nothing
- They opted out, by tapping the opt-out link in an intake form or waitlist offer text. Your list is under SMS, then Opt-outs, with Reactivate if they've asked to start again.
- They replied STOP. That reply goes to your own phone and blocks nothing, so check there.
- Their texts are switched off. Open the client and check the SMS Preferences card.
- Wrong or missing mobile. Open the client and check the number on file.
Seeing what happened
In the appSMS → See usage → View all
Every text that left us is listed with a badge — Delivered, Sent, Queued, Failed, Rejected or Expired. That tells you whether it reached them. A text stopped before it left us, like an opt-out or an unverified number, isn't listed.
Didn’t answer it? Email support and a person will get back to you.
