Turn texts off for one client

Open the client, scroll to the SMS Preferences card, and switch off whichever of the two you don't want them getting. It only affects that client. On a computer, it's the Text messages section on the Details tab of their panel.

• Send confirmation requests — the booking text with the tap-to-confirm link.
• Send appointment reminders — the day-before heads-up.

If a toggle won't move, that text is switched off for every client, or SMS is paused. The note under it says which and takes you to your SMS settings.

When a client texts STOP

Your texts go out from your own mobile, so a STOP reply lands on your phone. Clippers Base never sees it, and nothing switches off. If a client asks you to stop, turn their two switches off here.

Who is opted out

A client is opted out only when they tap the opt-out link in an intake form or waitlist offer text. After that, Clippers Base sends them nothing until you reactivate them.

You can see who has opted out under SMS, then Opt-outs.

In the appSMS → Opt-outs