You can't sign in

Signing in takes the email you signed up with and your password. There is no code texted to you and no magic link at sign-in, so don't wait for one.

Forgotten your password

1. 1

   Tap "Forgot your password?" under the password box.

2. 2

   Type your email and tap Send link.

3. 3

   We email you a link. Give it a few minutes, then check your spam folder.

4. 4

   Open the link and set a new password.

Joining someone else's business

The first time, don't use the sign-in form. Tap "Have an invite code?" at the bottom of the screen, type the 6-character code your owner gave you, and set your own password as you join. A code lasts 7 days and only works once.

Signed in, but the app won't open

• "Your account isn't active yet." means your payment hasn't come through yet. Give a new one a few minutes, then contact support.
• "Your business's plan isn't active." is what a team member sees. Ask the owner to finish signing up.
• "Account Deletion Pending" means the account is due to be deleted. Tap "Reactivate Account" to keep it.