Getting help from a human
Open Support from the menu and tell us what happened. We reply in the app, usually within one business day.
Tap the menu, then Support, and describe what's up. It's a conversation, not a form — our reply lands back in the same thread and the row is marked New reply. On the web portal, Support is in the sidebar.
It works with no signal too. The message is saved on your phone and sends itself when you're back in range.
What to tell us
- 1
What you were doing, and what happened instead of what you expected.
- 2
The client, dog or booking it happened on — a name and a date is enough for us to find it.
- 3
Whether it happens every time, or happened once.
- 4
The version number at the bottom of the Help screen.
The box takes text only, so if an error message came up, type it out word for word.
Prefer email? support@clippersbase.com, and we normally come back within one business day.
Related
Didn't answer it? Email support and a human will get back to you.