Getting help from a human
Open Contact support from your profile menu and tell us what happened. We reply in the app, usually the same day.
Tap your photo in the top corner, then Help & support, then Contact support, and describe what's up. It's a conversation, not a form — our reply lands back in the same thread and the row is marked New reply. On a computer, use the ? in the top bar, then Message support.
It works with no signal too. The message is saved on your phone and sends itself when you're back in range.
What to tell us
What you were doing, and what happened instead of what you expected.
The client, dog or booking it happened on — a name and a date is enough for us to find it.
Whether it happens every time, or happened once.
The version number at the bottom of the Help screen.
Prefer email? support@clippersbase.com.
Didn’t answer it? Email support and a person will get back to you.
